By Sarah Jones|Categories: Uncategorized|Tags: |Comments Off on How can we gain more local customers by using SEO?
Introduction
Okay, so we appreciate that its 2026, SEO has been around for, well donkey’s years.
However, each and every year brand new businesses will be set-up.
They may pay for a fancy website, thinking that will be the golden ticket to business success.
But what happens when the phone doesn’t ring?
What happens when the showroom is looking, well a bit quite?
Well this is where local SEO can help.
Google Business + Google’s Organic Results + Google AI Overviews = Business success
For businesses to be more visible, well you have to pop up when people want your products or services.
Therefore, the power of search engine optimisation really lies with the fact that your business can appear, when people want to buy your products or services.
This is where our team can come in, we can help your business to magically appear in the map results, the organic results. Plus, if really work our magic, then its possible that a business even gets cited in the Google AI Overview results as well.
What Is Local SEO?
Sock it to me, what is local SEO, how can it help my business in 2026?
Okay, so lets start with a slight negative, then balance that out with a positive point.
The negative is, for any business, solicitor, dentist or dog walking service to appear number 1 the organic results is now harder than ever.
Why is that so?
Its harder than ever simply because, your up against competitors who know SEO works for there business. They will have been working ultra hard to maintain their position, plus they will have a flying start, because well, they might have been investing in the process for many, many years prior to 2026.
This means that there ranking factors, such as there backlink profile is much stronger.
Should you give up? Pull down the roller shutter doors, and bow down to your competitors?
Well most definitely not.
You do need a top SEO company, that’s where we come in.
Are we cheap?
No, we most definitely are not the cheapest marketing agency out there. We leave the spam links, the AI content for some of our competitors.
We know what works, we know what doesn’t work.
Therefore, we are not cheapest, but our work is quality.
How do we appear in Google’s Business Profile results?
Less get down to the important part.
How can business magically appear in Google’s Business results.
Well, it comes down to relevance, distance and prominence.
In a nutshell, a business often needs to be close to a lot of the customer when they are asking “where’s nearest craft beer pub”.
Then there’s prominence, how many positive business reviews? Has the company got a good social media following, a lot of positive reviews.
Does the business have positive reviews on Google Business, on Trustpilot etc etc?
Is local SEO worth it?
Well, don’t get us wrong, as this article serves to illustrate, its not a cheap process.
Its also not a fast process.
If your competitors have good links, been writing quality content, plus the user experience is so blooming good there holding the shoppers interest for a long period, well you do have your work cut out.
There’s no two ways about it, it’s like competing in a heavy weight boxing competition, your going to reach the top by beating the competitors below you.
But if your competitors have been watching Rocky movies, and working out in the gym like there life depended on it, well your up against tougher competition.
And well this is the same with SEO, if a business is turnover millions, and lets say the majority of there revenue comes via digital advertising, there not going give up there top spot without a good fight.
Optimise your Google Business profile
When you’re running a small business, we appreciate that there’s a million one things to do.
Your ordering stock, you’re dealing with difficult customers, and staff that maybe not as productive as you like.
This is stressful, we get it.
So when it comes to setting up your Google Business profile, well you might think, lets put 30 minutes work and then lets get down the pub!
Hmmm
That is a flawed strategy. The reason being is simple, for some business there Google Business profile is a huge massive competitive advantage.
Its so strong that when anyone in that area is say looking for a accountant, you spring up, and you have say 47 positive reviews with customers singing your praises.
Now your competitor, or your business, if its half way down the page on Google’s results, well why would a customer choose that business?
They have to go past the Google AdWords results, past the Google Business results, then keep scrolling past the Google AI answer that might be there, then to select your business in position say 5.
Why would anyone do that?
Unless you’re standing out because of schema mark-up generating a rich snippet?
Precisely?
Often the majority of customers wont scroll past those results, therefore, you could be losing out on business. Therefore to optimise and enhance your Google My Business results, you need to do the following:
Gain positive reviews
Ask customers who are singing your praises at say your hair saloon to leave a review. If they love how their new barnet looks, then do capitalise on that, ask them to write a rather lovely review about how good Sharron is and doing a cut and blow dry.
Verify your Google Business account
If you’ve got a Google Business account that is being regularly displayed in Googles local results, well its likely to be the envy of your competitors.
Therefore, its better to verify the account, which means that you can lock people out from changing the details. For example, we have seen competitors change the opening hours, by reducing them, with the intention of costing that business sales.
NAP and opening hours
You need to add your companies NAP details. You also need to add the opening hours, and to keep them up to date. The reason being is, if the Google Business account says your open 6pm on Monday, yet you decided to regularly shut at 5pm, well you might have a frustrated customer.
Someone who has driven across Cardiff, then noticed the pet store is closed, there in the rain, he’s not a happy bunny- so he leaves a negative review! Therefore do keep your opening hours up to date.
NAP consistency is super important
A lot of SEO agencies bang on about this point, its with really good reason as it’s a common local SEO mistake.
That mistake is, that the business sometimes changes its main address, say to a unit just down the road. However, if all your Thomson Local,
Yell, Wales Online business directory listings are saying your old address, then your Google Business is saying another address, this causes what are known as conflicting business citations.
These are never a good idea. They will hold your businesses local SEO back, like trying to run in a very strong head wind.
So all NAP details must be the same.
Build local business citations
Okay, so don’t go crazy building too many business citations, you don’t need hundreds of these.
Just identify with your marketing team which are the best business directories in your business niche.
For example if you’re a dental practice in the centre of Cardiff, who are your main competitors using, to write there business citations. For example, it could be a dental website where you can write a profile about each dentist. It could be your on the Welsh Governments website for local dentists, it just be a Yellow Pages advertisement,
Whatever it is, just make sure that the NAP information is kept up to date.
Digital PR and Local Relevance
Okay, so this part is easier said than done
However, when you have Googled your main competitors, what you often see if a lot of news results about the business as well.
Whether that be on Wales Online or perhaps
Write content marketing for your local customers
The best part about owning a local business, is often the management and the owners are in the business on a day-to-day basis. This means that you get to learn the questions that your customers often ask about your products.
This means that you are best placed to advise and help the marketing agencies as to what the content marketing should be written about.
Then it’s the SEO agencies job to think about Google EEAT, the Google Helpful Content Update and also use best white hat methods to optimise the work.
In a nutshell, if you produce work that very helpful, useful to local customers, then they will read this work for a long period.
Your local business could benefit from the following:
- High dwell times
- More backlinks
- More customers
- More organic traffic
- Lower bounce rates
- Your local business appearing higher for even more keywords
Its important to carry out keyword research
This may contradict our previous point, but its an important point none the less.
Although the owners of the business will know what your customers are frequently asking in regards to the products or the services you sell, its still important not take a tunnel vision.
What mean by that is some businesses make the mistake of optimising for just one or a few keywords. However after using quality keyword research tools, such as Google Search Console, Ahrefs and also Moz Pro, you will often find that customers use hundreds if not sometimes thousands of different keywords to locate the products and the services that they want.
Optimise for a wide range of keywords
Therefore, your business might sell quality coffee to wholesalers and coffee shops. Now your business website might be optimised for arabica coffee, but if you don’t optimise for organic coffee beans, then you could be potentially missing out on a lot of business.
Should we be adding structured data to our website?
You should most definitely be adding structured data, such as JSON-LD structured data to your company website. If you don’t know how to do this, then talk to your web developer. Its particularly important for local businesses to have schema to mark-up your companies NAP information.
The NAP information is often in the footer, if not the contact us page, sometimes its also in the main pages.
The NAP information just means your company name, its address plus also phone number. Its fine to write this just in plain text, and most probably Googlebot will still be able to crawl and index that NAP information and still understand it.
However, top SEO consultant know that as this information is crucial to how Google’s algorithms work, especially which businesses appear in the Google MAP results, its worth taking the time to mark-up your companies NAP information.
The NAP information should be therefore highlighted using schema. Google actually offers a free tool to highlight your companies NAP information.
Technical SEO
When you consider technical SEO, its often only mentioned when your talking about large businesses, such as e-commerce shops. However, good technical SEO is still needed as well for local business. Therefore, for your company in Cardiff we would recommend doing the following:
Robot.txt
You can use robot.txt to give instructions directly to Googlebot and the other bots. For example, requesting that the terms and conditions page on your website doesn’t get crawled.
This helps preserve your businesses crawl budget, which is very important especially in the case of a local business.
The reason is, for a local business, its more than likely that the crawl budget for the website will be low.
Therefore, you need to use your crawl budget wisely, and get Googlebot to crawl the pages you want indexed.
Fast
If you make your website fast, then you could have the advantage over your competitors local SEO.
The reason a lot of local businesses might have gone with very cheap hosting.
The hosting might therefore be very slow, therefore this could damage your businesses local SEO.
You need super fast hosting, buy the best, buy the fastest hosting your company can afford.
XML sitemap
If you have say a WordPress website, use it to add an XML site map through a plugin.
WordPress has many plugin options, such as Yoast SEO, where you can actually add an XML sitemap for free.
This then acts like a sat nav, directing Googlebot to crawl and index the pages you want.
The XML sitemap should be configured so that it automatically updates, this is important.
Say that your business add a brand-new blog post, that many of your team members have worked on. You want this to automatically add to the XML sitemap, so that the work can get crawled and indexed by Googlebot, then so that the new article can appear in Google’s results.
Smartphone
We all know how important it is that the website works on say I Phone and Android devices. Practically all website designers now will offer a mobile version of yoru website, if they don’t include this in the fee, well you most definitely need it, because roughly 50% of visitors comes via mobile phones.
Therefore you need a mobile version of your website.
However, that’s not the end of the matter, you also need to spend a long period improving the UX.
UX stands for user experience, which means basically make the website super simple to use.
When you on websites such as Amazon, there website design is so good, the user experience is excellent. What this does is offer a better user experience, which means higher dwell times, lower bounce rates.
Therefore make sure the user experience is good.
What marketing tools should we use?
For all businesses we would recommend using Google Analytics.
We would also recommend using Google Search Console.
These are both excellent tools, you can for example see how your organic traffic is increasing, or if the SEO is going wrong, how it might be decreasing!
Then there’s Google Search Console, where you can monitor where the keywords are ranking.
We would recommend using these tools, plus, for keyword research and link building do use Moz Pro.
We think that Moz Pro comes with a one week free subscription, so you can try the SEO tool before you buy.
Come to the SEO experts.
We are one of the most experienced and knowledgeable SEO agencies in the whole of Cardiff.
We have SEO experts, some of our SEO team have over 10 years’ experience. Therefore, we can help you to obtain more sales.
How can we gain more customers by using local SEO?
Our SEO agency answers how a business can gain more local customers via local SEO. We an an agency in the U.K with over 10+ years’ experience in offering organic and local SEO.